Interview with dynamichosting.biz

Basic Company Information

Dynamichosting.biz
Vantage Point One Building
102 Chain Lake Drive, Suite 302
Halifax, Nova Scotia, Canada
Toll free sales: 1.866.667.3922
Toll free support: 1.866.567.8464
sales@dynamichosting.biz

General Questions

Who is your targeted audience?

Traditionallywe have catered to small businesses and web developers in Canada. Since 2000 we have offered very competitive reseller programs in addition to our referral incentives.

Where do you see your company two years from now?

We have established a great reputation in Eastern Canada and in the past two years have branched out to the west coast. Our competitive rates have garnered us clients from all around the globe but we have never directly targeted them. In the coming years we plan to target the broader North American market including the US. In addition, we plan to expand our offering to include dedicated servers as well as virtual private servers.

What significant changes have you seen in the web hosting marketplace over the last 12 months?

Many new entrants offering hosting services has resultedinan ultra competitive environment. We think this is a good thing not only for the customer but also for us since we offer an excellent value proposition and have the experience needed to provide a higher level of service to our customers. The real winner is the customer who benefits from increased service levels and discounted prices.

How did you come to choose your company name?

It really came out of the nature of what we do. We realized early on that customers wanted new and better technology as it becomes available. As a result the concept of DynamicHosting.biz was born. We are a hosting company that caters to a wide audience that required a dynamic array of plans. We continue with the same philosophy today by offering value added services such as spam protection, anti-virus protection, and leading edge server hardware.

What advice do you have for someone who is just starting a hosting company?

Find a niche, whether it be geographic or a certain focus for what you can best offer value to your customers. Without focus it will be next to impossible for you to see significant growth. We focus on providing the customer with everything they need to feel comfortable with what is most often new ground for them. Being responsive to your customers is a very common sentiment these days but if you can really provide it to them it pays offinthe long run. If you are always there to answer their questions either online or via a toll free support line they appreciate it and tell other people about you.

In the next five years, where do you see the web hosting industry taking us?

Almost certainly there will be a great deal of consolidationinthe hosting industry over the next few years. The firms that are good at providing hosting are able to generate the capital required to buy the firms that aren't as good at what they do.

How do you walk the fine line between growing to meet the anticipated needs of new customers and growing too quickly?

We have always used our customers as our touchstone in this respect. We are continually requesting that they honestly evaluate us for good or bad on third party sites like ratemyhost.com. This is a key component that enables us to know how our customers perceive the quality of our service. Like any business that wants to stay in business, we want to grow and we realize that without this crucial feedback loop, we risk loosing touch with our customers needs.

You And The Competition

What are your company's three key success factors?

Our reputation. This ties in with the ratings we have on various third party sites. It's basically a result of our hard work and commitment to total customer satisfaction.

Quality service. We back it up with a 90 day money back guarantee, toll free 24/7 support, and a 99.99% uptime guarantee.

Excellent overall value. We know that the key to success is being able to offer a quality service at a fair price.

How has your company kept up with changing technology?

For us it's pretty easy. We are techies at heart and see the new trends unfolding as they emerge. We find the most cost effective way to provide these new services to our customers. We know that if we don't continually improve our offer we will loose customers because we attract customers from our competitors for this very reason.

How are your services and pricing levels better than those of your competitors?

The reason we are able to offer comparable services at a lower rate than our competitors is two fold. The first is that we are an established hosting provider. We've been offering hosting services since 1999 and as a result have a solid customer base and a great deal of supporting infrastructure and knowledge in this area. The second is that we operate out of Canada. This means our customers benefit from the lower Canadian dollar.

Please indicate any other attributes and/or benefits your company has to offer that you feel would be good reasons for clients to choose you over your competitors.

In many cases it seems that hosting providers are virtual companies that are often operated by ambitious young folks who believe they will get rich quick. We are different because the three founding partners are all university graduates who decided to go into the hosting industry because of our love for all things techie. We started out offering services to friends and family and we still think of all of our customers like that today.

Your Hosting Plans

What do your lower price point hosting solutions include and at what price?

We have a no frills loss leader for only $1 a month (and thats a Canadian dollar). For some people that's all they really need so we give it to them at a fair price. Of course it's not an ideal plan for everyone so we have other plans as well. The next noteworthy plan we offer includes 24/7 toll free phone, live chat and email support for only $6.95/mo.

Which services and features do you offer as part of your hosting agreement at no cost (i.e., free domain name registration, real-audio video server, Web statistics software, etc.)?

We provide the following services for our plans over $4/mo. at no additional charge:

Anti-Virus Protection

Microsoft Frontpage Extensions

Perl / CGI

Daily Statistics

24/7 Technical Support

E-Mail Forwarding / Autoresponders / Mailing Lists

Our ASP.NET Enterprise Value ASP Package Includes the following ASP Components installed:

ASPMail

ASPUpload

ASPJpeg

If you offer user control panels, for which platform(s)? Briefly describe their functionality.

We use EasyAdmin for our UNIX customers and Plesk for Windows. Both come with robust reporting and administration tools.

Connectivity & Data Center Specs

Describe your back-up and emergency power systems.

We currently use two data centers. Each center is staffed 24 x 7 with highly trained, experienced support engineers. We furnish dual power availability to each rack unit from independent power distribution units (PDUs), removing PDU loss as a single point of failure. To ensure stable connectivity, we provide a redundant Need+1 (N+1) design of uninterruptible power supplies utilizing two separate commercial power feeds from two separate power grids to provide power to the center. Five redundant standby generators guarantee consistent operationinthe event of a power failure from commercial power. These generators are equipped with 72 hours of diesel fuel on site, and two contractors are on call to refuel to the storage tanks.

Our world-class facilities feature seismically braced racks and are designed to withstand disastrous conditions, ensuring that your systems and equipment continue to run even under extreme conditions. A second point of presence is always available to clients seeking fail-safe redundancy. Fire detection and suppression systems ensure 24/7 protection of your critical systems. Dual fire detection (photo electronic/ionization and sniffer) systems and VESDA® fire alarm systems areinplace to constantly monitor for any potential areas of concern. A multi-zone pre-action dry pipe suppression system allows any suppression necessary to be contained to the affected area; conditions elsewhere will not be disrupted.

What types of servers do you use for your primary virtual NT hosting and primary virtual Unix hosting clients?

We offer UNIX (BSD), Linux (Redhat), and Windows (2003/.NET) solutions on various hardware configurations.

Support & Customer Service

List the types of support your organization offers (e-mail, telephone, chat, trouble tickets, etc...).

We offer:

24/7 toll free phone support

24/7 Live Chat room support

24/7 Email ticket support system

Many Tutorials for common issues