When I think of managed hosting I think of a built-in admin with the service to do just about anything/everything needed for the server within reason. To me this includes but is not limited to:
Securing server
Proactive mointoring (ie. not waiting until I submit a ticket to fix a problem)
Firewall installation, configuration, and modification at my request
Updates as soon as possible and considered stable for the
Operating System/Control Panel for ALL services and common 3rd party applications (apache, proftpd, directadmin, and services such as Zend which could be considered 3rd party)
Optomizing the configuration files when needed as shown by the monitoring. If you see we have 1000 clients now (just a random number) you should tune the MySQL and Apache conf's for me.
Anybody else have stuff to add?
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